We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Introducing the ultimate solution for pet mobility and comfort – the 2-in-1 Foldable Wooden Pet Stairs & Ramp. Designed with your pet’s needs in mind, this innovative product serves as a gentle climb for cats and medium-sized dogs, especially those in their golden years or managing arthritis. Crafted from high-quality wood and soft flannelette, it offers a stable and comfortable path for your pets to reach their favorite spots.
This versatile pet accessory is ideal for cats and medium-sized dogs, particularly those who find jumps challenging. Whether recovering from surgery, facing mobility issues, or simply in need of a little boost, this pet stair and ramp combo offers a compassionate solution. Note: The ramp mode is steep, making it unsuitable for small dogs.
What sets this product apart is its thoughtful design that prioritizes your pet’s comfort and your convenience. The one-piece structure eliminates the hassle of assembly, while the foldable design ensures it can be easily stored or taken on the go. It’s not just a pet accessory; it’s a testament to your care and consideration for your pet’s well-being.
Don’t let stairs be a barrier to your pet’s happiness and comfort. With the 2-in-1 Foldable Wooden Pet Stairs & Ramp, you’re providing them with a safe, comfortable, and accessible way to enjoy every part of your home. Order now and take the first step towards enhancing your pet’s quality of life.
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