We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hi, I’m Summer founder of The Dearest Grey! Everyones story starts some where and I’m here to tell you mine all started in hopes to bring a modern twist to baby products. Here at The Dearest Grey we take safety very seriously. We have all of our products put through a serious of testing done by a government approved facility (CPSC). Our colors are hand chosen to provide a unique style. Our products are also super functional and perfect for on the go. We also pride ourselves on our customer service. Check us out on Instagram! @thedearestgrey
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I’ve tried a bunch of pacifiers with my son and he hated all of them. I wanted to find something because he loves to comfort nurse and I didn’t want to be tied down all of the time for that. I heard about these from a friend and bought one. He loves it!! So I’ve bought two so far!
Everything about this pacifier is awesome! I got this for my baby at 5 months (he's now 6 months) because he wouldn't take to any other pacifiers. Now this is the ONLY paci that he will put in his mouth.
I'm new to the pacifier game, but my baby took to this pacifier better than some others. We also get TONS of compliments on how cute it is.
They are cute pacifiers and a type my adorable son likes. One of the other reasons I like them are because he can easily grab a hold of them because of the loop handle - helps him with some of his motor skills...lol
They’re pretty but heavier than I was expecting. Baby drops it a lot.
We absolutely love the design, color and functionality of this pacifier. My son loves the soft silicone and took to it immediately.
I have finally found the pacifier that my baby accepts and DOES NOT FALL OUT! I have tried so many different types of pacifiers but none of them were a match. I almost gave up but my son kept bringing everything he grabs to his mouth so I tried this paci as a last resort. I was so happy I purchased another one right away!!
My baby loves this pacifier and the best part is, there is no mouth irritation. 10/10 would recommend.
Baby can’t keep it in his mouth. May have to wait till he is older to use it for teething.
My grandson loves these over others. He is teething and these are the only ones that calm him.
These pacifiers are very beautiful to look at and have a really luxurious feel. These are also very soft so I feel like I don't have to worry about teeth issues. They are easy to clean being made of the solid silicone material
I can only hope my baby will take pacifiers because after buying this one, I can already say I’m going to be buying more very soon! The colors are perfect and I love how they’re 100% silicone